Hi, I’m Livvy.
I use nursing experience and design thinking to create memorable content and humanize products.
Philosophy
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
— Maya Angelou
I strive to leave people feeling confident and competent.
Like a doctor-to-patient translator, I leverage years of direct patient care to distill complex concepts into what matters most.
The common threads of patient journeys usually exceed the differences. Normalizing the challenges and successes of others lowers the angst and isolation that make learning harder and are felt by so many. When people know they aren't alone, it's easier to see they are just as capable of managing challenges as anyone else.
With warmth, honesty, and storytelling, I create unique clinical content that resonates with people.
Driving Business Outcomes
Health Literacy Project, January 2023, grew lesson completion rate by 42%
Created and edited content for a pipeline product for co-morbid Depressive Disorder and Relapsing-Remitting Multiple Sclerosis resulting in 90% engagement in two registered clinical trials, with 86% of patients reporting a decrease in depressive symptoms.
Experimental emails aiming to decrease churn in the first two Cores of our Chronic Insomnia product, raising Core 1 & 2 completion rates by 8%.
Clinical copywriting + editing
Distill explanations of medical and psychological concepts
Product writing
Use stories and simple sentences to ease the cognitive load
Editing + messaging
Cut clutter to keep it brief and focused
Content strategy + design
Identify the audience, their needs, and how best to meet them
Talents
Skills
UX copywriting
Microcopy
Brand strategy + voice
User-centered solutioning
In-app education
UX research
Iteration + experimentation
Wireframing + prototyping
Psychology + user behavior
Technical writing
Project management
Data analysis
Figma | Miro | Trello
Public Praise from coworkers
“You are amazing for putting together a change justification sheet for the Health Literacy Revision project! I'm so impressed with your workload & the accomplishments you've achieved after PTO, through pivots we've had to make, and different decisions. I'm really grateful for all of your hard work and I know the rest of the team is as well.”
— Lauren DesJardins, Quality Assurance Engineer“Livvy works tirelessly to Innovate for Patients, by taking complex data and concepts and interpreting them into clinical content that can engage and meet patients where they are. She has a unique talent in being able to express complexities in a way that is clear, accessible, warm and non-stigmatizing. She puts a great deal of thought and care into every word and turn of phrase. In the new versions of reSET and reSET-O, it will be Livvy's voice that reaches out to patients and guides them on their recovery journeys.”
— Dr. Audrey Kern, Senior Global Medical DirectorBig shoutout to Livvy for all of her work on the health literacy rewrite! It's been great having her keen eyes on the designs and just partnering with her on getting every detail squared away in Figma, preparing for the study. She's amazing and such a great colleague to work closely with. Can't wait to see all her awesome work on health lit finally get out there!
— Assistant Director of Design, Mayene de La CruzNurses earn public trust because we care for families at their most vulnerable, share practical and straightforward advice, and are present in their patients' moments of need.
As a nurse, my sweet spot was after the storm.
The crisis is over, and they return to "normal" life at home, but nothing feels normal.
As a Home Health RN, I skillfully started difficult conversations to normalize common concerns and fears. An unwelcome change in health status leaves most people feeling alone and afraid, neither conducive to healing.
I've adapted my innate understanding of people, clinical background, and conversational skills to writing digital therapeutic content. My words help people regain the confidence and control needed for lasting behavior change.
Changing long-standing habits is complex and more complicated for people feeling isolated and insecure.
I'm a well-liked and enthusiastic teammate who loves problem-solving and brings joy to my work. Creating products for patients blends my best skills and captures my interest, attention, and heart.
Email - TarversUXRN@gmail.com
